Frequently asked questions

Pick a specialty and city or search for a doctor or service by name, open the profile and choose an open slot. Confirmation is immediate.Browse doctors

Open the doctor’s profile, choose an open slot and confirm — no phone call is needed. The confirmation appears on screen at once; the notice follows by e-mail or Viber.Browse doctors

You can browse doctors, services, and clinics without an account. Confirming a booking requires a profile so you can receive reminders and manage your appointments.

Your appointment is confirmed when you see the booking-success message. If your account does not have a verified phone yet, we first ask for a quick check — a code sent by Viber or the link in your e-mail. Until you finish, the slot you chose is held for you for a short time, with a countdown on screen.

Yes. Searching for doctors or services and booking an appointment through MyMed.bg are free for patients.

When the practice has published a price, it is on the doctor’s profile in euro with the lev equivalent. You pay at the clinic: nothing is paid online through MyMed.bg. If no price is published, you will see “Price on request”.

In the search results switch on the “Prices” filter — only doctors with published prices remain. The prices are on each doctor’s profile, in euro with the lev equivalent.

Yes. You can filter the results to see doctors and clinics that have a contract with НЗОК (NHIF). When booking, choose payment through НЗОК (NHIF) if the doctor offers it for the slot you picked.

A specialist visit paid by НЗОК (NHIF) usually needs a referral from your GP. A referral is valid for 30 days, and a follow-up visit with the same specialist takes place within 30 days of the first one. You do not enter referral details when booking — they are checked at the visit.

Filter the results by НЗОК (NHIF), choose an open slot and pick payment through НЗОК (NHIF) when booking, if the doctor offers it for that slot. You do not enter the referral’s details when booking — they are settled at the visit.A referral to a specialist: what you need

Yes — as a paid visit, or with a health fund card if the practice works with your fund. The price, when published, is on the doctor’s profile.

Yes, if the practice works with your fund — you can filter the search by fund. When booking, choose payment through a fund, pick your fund and fill in the details it asks for. The fund’s decision shows in your account; if the fund declines cover, the appointment stays booked and you can agree payment with the clinic or cancel it.

Yes. When booking, choose a family member saved in your profile or “Someone else” and enter the patient’s name and phone. You add family members under “Profile” → “Family”.

When a doctor sees patients at more than one practice, you first choose the practice and then an open slot there.

Some practices take bookings by phone only. For them you will see “Appointments by phone” and the practice’s phone number — call them directly.

Book the earliest slot that works for you and, in that appointment, choose “Notify me”. If an earlier slot frees up we will e-mail you; if you confirm in time, your appointment moves automatically.

Yes. The confirmation and the reminder come by e-mail — the reminder 24 hours before the appointment. If the clinic booked you with a mobile number and you have no MyMed.bg account, they come on Viber, and also by e-mail if the clinic typed an address. If the clinic moves, delays or cancels your appointment, we will let you know.

Manage your appointments from your account. Online cancellation and rescheduling are available until 120 minutes before the appointment starts.

Open “My appointments”, choose the appointment and press “Cancel”. Online cancellation is possible until 120 minutes before the start; after that, contact the clinic.

If you cannot go, cancel the appointment so another patient can take it. Missed appointments without a cancellation lower the number of appointments you can hold online, and repeated ones can restrict your online booking. No fee is charged for a missed appointment.

All your upcoming, past and cancelled appointments are in your account. After booking you can print the confirmation or add the appointment to your calendar.

An identity document, your fund card if the visit is covered by a fund, and the results of earlier tests if you have any.

We do not ask for your ЕГН (personal number). The clinic where you booked sees the data the visit needs, such as your name, phone, e-mail, the type of visit, the payment method and your note if you added one.Privacy Policy

A patient with a MyMed.bg account who booked the visit online can leave a review 2 hours after the visit ends if the clinic marked it as held, or 24 hours after it ends if no no-show or cancellation has been marked. A review can be written within 14 days of the visit — one for each day you visited the doctor. If the visit is later marked as a no-show or the appointment is cancelled, the review is withdrawn. Your review is published with your initials unless you choose «Without initials». We publish all reviews, positive and critical. Star-only ratings appear at once; reviews with a comment after a short check for personal data, offensive words or advertising, and that they describe a visit to that doctor.

On the doctor’s profile, in the “Patient reviews and opinions” section. We publish reviews only from patients who booked their visit through MyMed.bg — positive and critical.Browse doctors

The “MyMed.bg for business” form records your interest for the MyMed.bg team; a reply is not promised within a set time. Do not include health data or information beyond the required business contact fields.For business