Access for everyone
Accessibility statement
We are committed to making MyMed.bg accessible to all users, including people with disabilities.
In force from 01/10/2026
Our commitment at a glance
Legal basis
WCAG 2.1 AA and EN 301 549 are our statutory baseline.
Measures taken
Semantic HTML, keyboard navigation, visible focus and automated checks.
Feedback
Accessibility reports are received at the address below.
In this statement
Legal basis
Булфарма ООД, the operator of the MyMed.bg platform, is committed to delivering the digital service in a way that is accessible to the widest possible range of users, including people with disabilities. This declaration is made in connection with the applicable accessibility requirements for e-commerce services, including the Bulgarian Act on the Accessibility Requirements for Products and Services and the related European framework (Directive (EU) 2019/882). In developing and assessing the platform we use EN 301 549 and WCAG 2.1 AA as the principal technical reference.
Our working development target is WCAG 2.2 AA.
Scope
This declaration covers the public website and the MyMed.bg web application at mymed.bg, including the main user journeys for finding a doctor, choosing an available appointment, registration, and managing an account and bookings.
Measures taken
To improve accessibility we apply a combination of technical, organisational and testing measures:
- semantic HTML and a consistent heading structure;
- use of the platform with the keyboard alone, with a visible focus indicator;
- sufficient colour contrast and legible states for interactive elements;
- accessible names and labels for fields, buttons, error messages and the appointment-selection controls;
- compatibility with common screen readers and assistive technologies;
- support for zoom and responsive rendering without loss of core functionality;
- automated accessibility checks in the development process, supplemented by periodic manual testing with a keyboard and a screen reader.
Compatibility
The platform is developed for current versions of modern browsers and common assistive technologies. With significantly older versions of browsers, operating systems or assistive technologies, individual features may work with limitations.
Conformance status
As at the date of publication the platform is partially conformant with the technical criteria stated above, because of the known non-conformance below. The conformance assessment is not based on automated testing alone.
Escalation
If you are not satisfied with the response to your accessibility feedback, you can escalate the matter to Комисия за защита на потребителите (КЗП).
Statement preparation
This statement was prepared and last reviewed on 01/10/2026. The assessment was carried out by self-assessment, supplemented by automated checks.
Operator
Булфарма ООД, company no. 112064200, гр. Пещера, ул. “Нешо Чипев” 1.